Frequently Asked Questions

Click&Done is South Africa's leading platform for connecting customers with trusted, verified home service specialists. Whether you need a plumber in Cape Town, an electrician in Johannesburg, or a cleaner in Durban, Click&Done makes it easy to post a task, compare offers, and hire the right professional. With over 10,000 verified specialists across 50+ service categories, customers receive their first offer in an average of 14 minutes.

Posting a task takes less than 2 minutes and is completely free. Simply sign up or log in, click "Post a task", describe what you need done, set your budget and preferred schedule, and submit. Your task is instantly visible to verified specialists in your area — whether you're in Cape Town, Johannesburg, Pretoria, or Durban. On average, you'll receive 3-5 offers within the first 30 minutes.

Yes, posting a task on Click&Done is 100% free for customers. There are no listing fees, subscription charges, or hidden costs. You only pay the price you agree on with your chosen specialist. Over 85% of our customers say Click&Done helped them find a better price than traditional quotes from local service providers in South Africa.

Click&Done covers over 50 service categories spanning every home service need in South Africa. Popular categories include plumbing, electrical work, house cleaning, painting, building and renovation, moving and delivery, appliance repair, gardening and landscaping, pest control, IT support, and security installation. From a quick tap repair (from R250) to a full home renovation (R50,000+), you can find the right specialist for any job.

Click&Done operates across all major metropolitan areas in South Africa including Cape Town, Johannesburg, Pretoria, Durban, Port Elizabeth, Bloemfontein, and East London. Our network of over 10,000 verified specialists continues to expand, with coverage growing monthly. In the greater Cape Town and Johannesburg areas alone, over 4,000 specialists are available for immediate booking.

Click&Done makes finding the right specialist simple. After posting your task, verified specialists in your area send you offers with their proposed price and timeline. You can compare each specialist's profile, including their ratings (average 4.8/5 across the platform), completed jobs, certifications, and reviews from previous customers. Use filters to sort by price, rating, or distance — all from the comfort of your home in Cape Town, Johannesburg, or anywhere in South Africa.

Every specialist on Click&Done goes through a multi-step verification process before they can receive tasks. This includes identity verification (South African ID or passport), proof of qualifications and trade certificates where applicable, portfolio review of past work, and background checks. Currently, 100% of active specialists have completed full identity verification, and over 7,500 hold verified professional certifications in their respective trades.

Absolutely. Every specialist on Click&Done has a public profile displaying their average rating, individual reviews from past customers, completed job count, and a portfolio of their work. Our platform has accumulated over 45,000 verified customer reviews, and the overall specialist rating averages 4.8 out of 5 stars. Reviews are verified to ensure only customers who actually hired a specialist can leave feedback.

Click&Done is designed for speed. The average response time from specialists is just 14 minutes after posting a task. In high-demand areas like Cape Town, Johannesburg, and Durban, you can expect your first offer within 5-10 minutes during business hours. Over 90% of tasks receive at least one offer within the first hour, giving you plenty of options to compare and choose the best specialist for your needs.

Yes, and we strongly encourage it. On average, each task on Click&Done receives 3-5 offers from different verified specialists. You can compare pricing, reviews, experience, and proposed timelines side by side before making your decision. There is no obligation to accept any offer — you have full control over who you hire. Around 72% of our customers compare at least 3 offers before choosing their specialist.

Service costs on Click&Done vary depending on the type of work, complexity, and location. As a guide: plumbing services typically range from R350-R1,500 per job, electrical work from R400-R2,000, house cleaning from R250-R800 per session, painting from R1,500-R8,000 per room, and handyman services from R300-R1,200. By comparing multiple offers on Click&Done, customers in Cape Town, Johannesburg, and other South African cities save an average of 23% compared to traditional quotes.

Click&Done uses a secure escrow payment system to protect both customers and specialists. When you hire a specialist, your payment is held securely by the platform — not sent directly to the specialist. The funds are only released once you confirm the job is completed to your satisfaction. This system has processed over R15 million in payments and maintains a 99.7% successful transaction rate across South Africa.

Your payment is fully protected by Click&Done's escrow system and industry-standard 256-bit SSL encryption. All payment transactions are processed through PCI DSS-compliant payment processors. Your card details are never stored on our servers. The escrow system ensures your money is held safely until the job is done, and if something goes wrong, our dispute resolution team steps in to protect your investment.

Click&Done has a comprehensive satisfaction guarantee. If the work does not meet the agreed requirements, you can raise a dispute directly through the platform within 48 hours of job completion. Our dedicated support team reviews every case individually, mediating between you and the specialist. If the issue cannot be resolved, you may receive a full or partial refund from the escrow. Historically, 94% of disputes are resolved within 3 business days.

No. Click&Done is completely free for customers. There are no sign-up fees, listing fees, subscription costs, or commissions charged to customers. You only pay the agreed price for the service you hire. The platform is funded by a small service fee charged to specialists, which means you always get transparent, honest pricing from the professionals who send you offers.

Click&Done accepts all major payment methods used in South Africa including Visa, Mastercard, and instant EFT transfers through trusted payment gateways. All transactions are secured with 256-bit encryption and processed through PCI DSS-compliant systems. Whether you're paying for a R300 tap repair or a R50,000 renovation project, your payment is safe and protected by our escrow system.

Click&Done prioritises your safety at every step. All specialists are identity-verified and background-checked before being allowed on the platform. Our secure escrow payment system ensures your money is protected until the job is done. With over 45,000 verified reviews and a 4.8/5 average rating, Click&Done is trusted by thousands of homeowners across Cape Town, Johannesburg, Durban, and Pretoria. Our customer satisfaction rate stands at 96%.

Our verification process is thorough and multi-layered. Every specialist must pass: South African ID or passport verification, proof of relevant trade qualifications and certifications, a portfolio review of completed work, and ongoing performance monitoring based on customer reviews. Specialists who fall below a 4.0 rating are flagged for review, and those with repeated complaints are removed from the platform. Over 7,500 specialists hold verified professional certifications.

Click&Done provides multiple layers of protection. If you experience an issue during or after a job, you can immediately contact our support team via the in-app chat or email at info@clickndone.co.za. Since your payment is held in escrow, your money is safe until the job is completed to your satisfaction. For urgent issues, our support team responds within 2 hours during business hours, and all disputes are assigned a dedicated case manager.

Click&Done has a fair and transparent dispute resolution process. When a dispute is raised, our team reviews the task details, communications between both parties, and any photographic evidence. Both the customer and specialist are given the opportunity to present their case. Our dedicated resolution team then makes a decision based on the evidence, which may include a full refund, partial refund, or additional work by the specialist. Historically, 94% of disputes are resolved within 3 business days, and customer satisfaction with outcomes is rated at 91%.

Click&Done takes data privacy seriously and complies fully with South Africa's Protection of Personal Information Act (POPIA). Your personal information is encrypted, securely stored, and never shared with third parties without your consent. We use 256-bit SSL encryption for all data transmissions, and our servers are hosted in secure, compliant data centres. You can review our full privacy policy for detailed information on how your data is handled.

Plumber costs in Cape Town on Click&Done typically range from R350 to R1,500 depending on the complexity of the job. A basic tap repair or unblocking averages R350-R600, while geyser installations or bathroom plumbing work can range from R1,000-R3,500. By posting your task on Click&Done, you can compare 3-5 offers from verified plumbers in the Cape Town area and choose the best value. Our Cape Town plumbers have an average rating of 4.8/5 based on over 3,200 completed jobs.

Electrician services in Johannesburg on Click&Done typically cost between R400 and R2,000 per job. Common services include electrical fault finding (R400-R800), light fitting installation (R300-R600 per fitting), DB board upgrades (R1,500-R4,000), and Certificate of Compliance inspections (R1,200-R2,500). Johannesburg has over 1,800 verified electricians on Click&Done, with an average response time of just 12 minutes for electrical service requests.

House cleaning services on Click&Done cost between R250 and R800 per session across South Africa, depending on the size of your home and the type of cleaning required. A standard 3-bedroom house clean typically costs R350-R500, while deep cleaning or move-out cleaning ranges from R600-R1,200. Click&Done cleaning specialists maintain an average rating of 4.9/5, the highest of any category on the platform. Regular customers can rebook their preferred cleaner directly through the app.

Finding a handyman near you on Click&Done takes just 2 minutes. Post a task describing what you need done — whether it is shelf mounting, furniture assembly, minor repairs, or general maintenance — and verified handymen in your area will send you offers within minutes. Click&Done operates in all major South African cities including Cape Town, Johannesburg, Pretoria, and Durban. Handyman services on the platform range from R300-R1,200 depending on the scope of work, with an average response time of 14 minutes.

Click&Done offers a full range of home renovation services across South Africa including kitchen renovations (R15,000-R80,000), bathroom renovations (R12,000-R60,000), painting and decorating (R1,500-R8,000 per room), tiling (R200-R450 per square metre), plastering, drywall installation, and complete home remodelling. Our renovation specialists are fully verified and many hold NHBRC registration. Over 2,500 renovation projects have been successfully completed through Click&Done in Cape Town, Johannesburg, and Durban.

Yes, Click&Done has a dedicated mobile app available for both iOS and Android devices. The app provides the full Click&Done experience including posting tasks, browsing specialist profiles, real-time chat with specialists, secure in-app payments, push notifications for new offers, and live task tracking. The app has been downloaded over 25,000 times and maintains a 4.7-star rating on both the App Store and Google Play. Download it today for the fastest way to find specialists in South Africa.

Click&Done offers multiple support channels for your convenience. You can reach our support team via in-app live chat (available 7 days a week), email at info@clickndone.co.za, or phone at +27 76 078 25 74 during business hours (Mon-Fri, 08:00-18:00 SAST). For urgent payment or safety issues, our priority support line responds within 2 hours. You can also visit our Help Centre directly within the app for instant answers to common questions.

Yes, Click&Done provides real-time task tracking from the moment you post a task to completion. You can monitor the status of your task (posted, offers received, specialist hired, in progress, completed), communicate directly with your specialist through in-app chat, share photos and updates, and receive push notifications at every stage. The task timeline gives you full visibility and a complete record of your booking for future reference.

After a job is completed, both the customer and the specialist are prompted to leave a rating and review. Customers rate specialists on a 1-5 star scale and can write a detailed review covering quality of work, punctuality, communication, and value for money. All reviews are verified — only customers who actually hired and paid a specialist through Click&Done can leave feedback. This system has produced over 45,000 authentic reviews, making it one of the most trusted review systems for home services in South Africa.

Absolutely. Click&Done makes rebooking your favourite specialists effortless. Once you have completed a task with a specialist you liked, their profile is saved in your booking history. You can rebook them directly with a single tap — no need to post a new task and wait for offers. Over 40% of our repeat customers use the rebooking feature, especially for recurring services like house cleaning, gardening, and pool maintenance across Cape Town, Johannesburg, and Durban.